ALL OVER THE PLACE

The Queen’s Meme: All Over the Place

1. Pretend you are making a passion quilt. What would be on the center square? If not the Enterprise, the whole quilt would be book spines featuring my favorite novels.

2. One of those traffic cameras catches you running a red light and you get a ticket in the mail. What else did the camera catch inside your vehicle that you might not want everyone to see? Empty Starbucks cups on the floor.

3. When is the last time you had to cancel plans? I’m in the process of canceling plans for Dragon*Con 2012, but still squarely in the denial phase of mourning. It’s Labor Day weekend and I haven’t been able to set even a single day off approved.

4. What is your favorite magazine? National Geographic. I haven’t had a subscription since my early teens, but it’s the only magazine besides Highlights for Children for which I have nostalgic longings.

5. What is the riskiest thing you have ever done? Moving to South Carolina without ever having set foot in the state with a year lease on an apartment. Nearly two years later, I can safely say my risk paid off in all sorts of ways I never could have predicted.

6. Have you ever worked in an office with someone who drove you crazy? What did they do and how did you handle it? Yes. The type of stuff that drives me crazy is usually one end of the spectrum or the other. Blatant lack of professionalism drives me crazy. Swearing, dressing nice for the club or stealing co-worker’s lunches out of the break room fridge. Not cool people. Act like a grown-up. Just as annoying, however, as I find unprofessional people, I can’t standing being micromanaged or people who get all uptight about pointless details. The bottom line of what I have to do to satisfy the client(s) and keep my boss from being annoyed with me is pretty much all I want to hear about, then leave me be to do my job. The example I can give of this is an old team lead of mine. I worked in a third party call center for a telecommunications company. Sometimes accounts would require credits for various reasons and we agents would fill out paper tickets with all the information for a team lead to review. This guy would come back hours or days later to let me know about my tickets, explaining in great detail, why he elected to approve or decline the credit. It was not in the form of coaching, but a follow up on my request. Now, to those who have never worked in a call center, it sounds rather nice to hear back on an issue you’re working. But, in a call center for a national company, you’re never going to see the account again and if you do, you can read the notes. I would have taken dozens or hundreds of other calls since I wrote out the ticket. Bless his heart (as they say here in the South), I never found a diplomatic way to say, “Once the call disconnects, I don’t care. Note the account with what you did to cover both our butts and forget about it.” I don’t know how people who sweat every transaction and maintain their sanity, but I know it doesn’t help anything.

7. What is the weirdest or most unusual thing you’ve ever done in an elevator? I once took a picture of a Wookie with a disassembled robot on his back in an packed to the brim elevator.

Author: Tina Louise

Nerd. Geek. Dork.

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